Returns
Last reviewed 29 August 2026.
Email us first
Whatever the reason, email hello@asprescribed.co.uk before sending anything back — with your order number and what you would like to do. We aim to reply the same working day.
If something is not working, tell us what is happening before you post it. It could be a fixable setup error rather than a fault — the temperature, the grind, how tightly it is packed, a screen not seated, a first burn-off not done. Send a photo and we will go through it with you. If you would rather just send it back, say so.
If it does need to go back, we will give you a returns reference and the address. The return address depends on the item, and it is not the address at the bottom of this page. A parcel arriving without the reference can be refused.
Faulty, damaged or not as described
Under the Consumer Rights Act 2015, goods sold must be of satisfactory quality, fit for purpose and as described — and we are under a legal duty to supply goods that meet it.
Send us a photo and a description of what is wrong. We need both to raise it with the supplier or the manufacturer.
Within 30 days — your choice. Send it back for a full refund. We cover the return postage, and will send you a prepaid label or arrange collection. Or, if you would rather have the device than the money back, we will repair or replace it instead.
Between 30 days and 6 months — we will repair or replace, postage included.
After 6 months — contact us.
Damaged in transit? Photograph the outer packaging as well as the item, and tell us within 48 hours if you can — that is what the carrier claim needs.
Warranty
Many of these devices also carry a manufacturer's warranty, usually two or three years, which may cover a free repair or replacement. The terms come with the device — check the paperwork in the box. Ask us if you get stuck and we will help where we can.
Changing your mind
You can cancel for any reason, without giving one.
14 days to tell us, from the day after your goods arrive — or after the last item, if the order comes in more than one delivery. A further 14 days to send them back.
It must come back in its original packaging, with everything that came with it — accessories, cables, spares, screens, tools, paperwork. If it comes back incomplete, or worth less than when it left, we may reduce your refund accordingly.
What we refund
The price of the goods and any delivery charge you paid. Same payment method, no fee.
When: within 14 days of the goods reaching us, or of your proof of postage — whichever is sooner.
Who pays to send it back
You do, when you have changed your mind. Use a tracked service and keep your proof of postage. Until the goods reach us they are your responsibility.
We are a small business. We will always refund the delivery you paid to receive the order, but at this stage we cannot also cover the cost of sending it back to us.
If the item is faulty, that is different — we pay the return postage.
Hygiene seals
Breaking a hygiene seal ends the right to cancel for that item — once unsealed it cannot be resold. This is allowed under regulation 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Unsure? Contact us before you break the seal.
Cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: As Prescribed Ltd, 167–169 Great Portland Street, London, W1W 5PF — or hello@asprescribed.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Item(s): ……………………
Ordered on / received on: ……………………
Order number: ……………………
Name: ……………………
Address: ……………………
Signature (only if sending on paper): ……………………
Date: ……………………
CONTACT US
Email hello@asprescribed.co.uk
Ideally with the following information:
Your name and address
Your order number
The date you ordered, or the date it arrived
What you are sending back
A picture or description of the issue
Or use the form below