What it costs

Order Under £100: £7.95

Order £100 and over: Free‍ ‍

One delivery charge per order, however many items you buy.

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We deliver to mainland UK and Northern Ireland. We do not currently ship outside the UK.

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How long it takes

‍Standard: 2 to 3 business days

‍Business days are Monday to Friday, excluding public holidays.

Where-ever possible orders placed will be processed for delivery within 1 working day. For example, orders placed on Friday or over the weekend will be dispatched on Monday, orders placed on Thursday will be processed on Friday. ‍ ‍

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Bank holidays

Our warehouse is in Northern Ireland and closes on Northern Ireland public holidays. Most are the same as the rest of the UK, but a few are not — St Patrick's Day on 17 March and the 12th of July are working days in England and Wales but not at our warehouse. Nothing is dispatched on those days, so allow an extra day if you are ordering close to one.

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How it is sent

Your order is sent by Royal Mail or UPS, chosen according to the size and weight of what you have bought and where you are.

Every parcel requires a signature on delivery. Please make sure someone can take it in, or use an address where that is possible — a work address is fine.

‍Every parcel is tracked, and insured while it is with the carrier.

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Tracking

‍ You will get an email with a tracking number as soon as your order leaves the warehouse.

‍Once a parcel is with the carrier, delivery is in their hands rather than ours. If it looks stuck, contact us and we will chase it for you.

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If your parcel is damaged or does not arrive

‍Tell us as soon as you can, and within 48 hours of delivery for damage if you are able, with a photo of the item and the outer packaging. That is what we need to make the carrier claim.

‍Reporting later does not cost you your rights, which are set out on our Returns and Cancellations page — early photos just make it quicker to put right.

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Getting your address right

‍Please check your delivery address at checkout. A parcel returned because the address was wrong or incomplete has to be re-sent. We can’t be held liable if the carrier can’t return it or it’s lost due to inaccurate address.

‍If you spot a mistake, email us straight away — if your order has not yet been dispatched we can usually correct it at no cost.

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Questions

‍ ‍Email hello@asprescribed.co.uk with your order number and we will help.

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