What it costs

Royal Mail Tracked 48, signed for: £5.95, or free on orders of £75 and over.

Royal Mail Tracked 24, signed for: £7.95 on every order, including orders of £75 and over.

One delivery charge per order, however many items you buy. Every order is sent tracked, signed for and insured, in plain packaging.

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We deliver to mainland UK and Northern Ireland. We do not currently ship outside the UK.

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How long it takes

Tracked 48: usually 2 to 5 business days from your order.

Tracked 24: Royal Mail aim to deliver the next business day after dispatch.

‍Business days are Monday to Friday, excluding public holidays.

Place your order by 10:30am on a business day and we aim to dispatch it the same day. Orders placed after 10:30am are dispatched the next business day, so orders placed after 10:30am on a Friday, or over the weekend, are dispatched on Monday.

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Bank holidays

Our warehouse is in Northern Ireland and closes on Northern Ireland public holidays. Most are the same as the rest of the UK, but a few are not — St Patrick's Day on 17 March and the 12th of July are working days in England and Wales but not at our warehouse. Nothing is dispatched on those days, so allow an extra day if you are ordering close to one.

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How it is sent

Your order is sent by Royal Mail, using the service you choose at checkout. Both services are tracked and need a signature on delivery. The only difference is how quickly they arrive.

Every parcel requires a signature on delivery. Please make sure someone can take it in, or use an address where that is possible — a work address is fine.

‍Every parcel is tracked, and insured while it is with the carrier.

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Tracking

‍ You will get an email with a tracking number as soon as your order leaves the warehouse.

‍Once a parcel is with the carrier, delivery is in their hands rather than ours. If it looks stuck, contact us and we will chase it for you.

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If your parcel is damaged or does not arrive

‍Tell us as soon as you can, and within 48 hours of delivery for damage if you are able, with a photo of the item and the outer packaging. That is what we need to make the carrier claim.

‍Reporting later does not cost you your rights, which are set out on our Returns and Cancellations page — early photos just make it quicker to put right.

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Getting your address right

‍Please check your delivery address at checkout. A parcel returned because the address was wrong or incomplete has to be re-sent. We can’t be held liable if the carrier can’t return it or it’s lost due to inaccurate address.

‍If you spot a mistake, email us straight away — if your order has not yet been dispatched we can usually correct it at no cost.

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Questions

‍ ‍Email hello@asprescribed.co.uk with your order number and we will help.

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